How long does account verification take?
Once we receive all the requested documents in full... Read more
What documents are required for account verification?
We may request the following documents... Read more
Can I have more than one registered account?
No. Players can have only... Read more
Why am I not able to open an account?
You might not be able to open an account if... Read more
How can I reopen my account?
If you wish to reopen your account, please contact... Read more
How can I create an account?
To create an account, make sure this... Read more
How can I update my personal information?
Please contact Customer Support with... Read more
How can I deactivate my account?
In order to deactivate your account... Read more
I forgot my password, how can I recover it?
Please click the forgot password button... Read more
I forgot my username/registered email address. What should I do?
Contact Customer Support via Live... Read more
I'm unable to log in to my account. What is the issue?
Double-check that the username/email address and... Read more
Why is account verification needed?
Account verification ensures the security and integrity... Read more
Are there any restrictions/limitations applied on my account until verification is completed?
Yes. Deposits and/or withdrawals may be blocked until... Read more
What if I don’t have the required documents?
Please contact Customer Support and ... Read more
I’m having trouble uploading my documents. What should I do?
Contact Customer Support and provide... Read more
Do I need to contact support after uploading documents?
No. Once your documents are uploaded successfully... Read more
Why were my documents rejected?
Documents may be rejected for the following reasons... Read more